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attention industry: Deliberate Accountability: an idea.
I like this idea. Maybe I’ll try it at Mozilla. Imagine a brand had an online help desk. Not just a phone number, or an email address, but an actual online help desk, where you could see the person who was about to help you, on skype-esque streaming video. You click through, and are assigned to a person who can see you, a person you can see. You are having a genuine, real time, one on one interaction with a person who has publicly, and individually pledged to help you.
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rainblog reblogged this from mikehudack and added:
Ugh. I work for a company that takes support very seriously. The main support guy sits directly behind my desk, and he’s...
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verdi reblogged this from attentionindustry and added:
I like this idea. Maybe I’ll try it at Mozilla.
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david liked this
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mikehudack reblogged this from attentionindustry and added:
There’s some truth
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attentionindustry posted this
